Outsourcing
Outsourcing is the contracting out of a business process to a third party. MEDCs outsource specific operations. Common operations outsourced by MEDCs are catering, cleaning, IT support, security, maintenance, and call centers. The main goal of outsourcing include reducing the costs, improving quality of service, benefit from outside expertise, avoid training costs, etc. Once a country is outsourced, the outsourced country will improve in terms of media, IT skills and understandings, become exposed to diverse culture, overcome language barriers, and have better communication due to high technology.

India is the strongest competitor of the Philippines in the BPO industry. India used to be the country that had mostly been outsourced by the American firms. However, in the article I have found, the Philippines has attracted more companies because the Filipinos have a more understandable accent to Americans. Also, since the Philippines had once been under America's imperial control, its people came to have beliefs and perception similar to those of Americans. In specifically, both countries have the same national sports, school system, and legal framework. As a result, there are more Filipino workers (20,000 more than the Indians) working for America's companies. The article even mentions that some companies in India are planning to move to the Philippines.
